Definitions

Websters Ninth New Collegiate Dictionary.

Kinds of Competencies

Montgomery Van Wart, Dynamics of Public Leadership: Theory and Practice, “Skills that Contribute to Leader Effectiveness, Chapter 5, page 128 and “Task Oriented Behaviors”, Chapter 6, Exhibit 6.1.

Emotional Intelligence

Peter Salovey,  Harvard Business Review, January 2004.

Daniel Goleman, Emotional Intelligence; “What Makes a Leader?”, Harvard Business Review 1998 .  “Leadership that Gets Results” Harvard Business  Review, March-April 2000.

John D. Mayer, Harvard Business Review, January 2004.

Goleman, Harvard Business Review January 2004.

Why Develop Your Emotional Intelligence?

Van Wart, “People Behavior”, Chapter 7.

John Kotter, “What Leaders Really Do” in The Leader’s Companion Chapter 22, or Harvard Business Review May-June 1990 or December 2001.

Goleman “What Makes a Leader?”, Harvard Business Review 1998 and Jan. 2004;  “Leadership that Gets Results” Harvard Business  Review, March-April 2000.

Joseph S. Nye, The Powers to Lead  Chapter 3 “Types and Skills” and Appendix “A Dozen Quick Take-Aways”.

Van Wart, “Preface”.

Van Wart, “Task Oriented Behaviors”, Chapter 6, see Exhibit 6.1 and Chapter 7, see Exhibit 7.1.

Marshall Goldsmith, Patricia Wheeler, “Transparent Leaders” in Leadership Excellence November 2007. Marshall Goldsmith, “People Skills” in Leadership Excellence June 2007.

Nick Tasler, Lac D. Su, Jean Greaves in “Refined Feedback” in Leadership Excellence July 2008.

Daniel Goleman, Richard Boyatzis and Annie McKee in Primal Leadership: Realizing the Power of Emotional Intelligence.

Van Wart, in “Social Skills”, Chapter 5.

Lieutenant General Walter F. Ulmer, Jr.  USA (Ret) in “Leadership Lessons at Division Command Level -2004”.

Major David S. Abrahams, U.S. Army, “Emotional Intelligence and Army Leadership: Give it To Me Straight! In Military Review March-April 2007.

Van Wart, “People Behavior”, Chapter 7.

Malcolm Gladwell in Outliers: Stories of Success citing Robert Sternberg in Successful Intelligence: How Practical and Creative Intelligence Determine Success in Life.

Dale Carnegie in How to Win Friends and Influence People.  

Richard Florida “Where the Skills Are” in The Atlantic of October 2011.

Social Awareness: Understanding People

Maslow,  in  Richard L. Hughes, Robert C. Ginnett, and Gordon J. Curphy, "Understanding and Influencing Follower Motivation" in The Leader’s Companion, Chapter 44. and  Editor, Harvard Business Review introducing Frederick Herzberg “One More Time: How Do You Motivate Employees in the Harvard Business Review January 2003.

Stephen Covey, DIA course.

Lee G. Bolman and Terrence E. Deal  in Leading with Soul.

Understanding Generational Differences

Robert J. Samuelson “The Real Generation Gap” in Newsweek of March 15, 2010.

William Straus and Neil Howe, Generations: The History of America’s Future, 1584 to 2069.

Research by Center Work-Life Policy cited by Sylvia Ann Hewlett, Laura Sherbin and Karen Sumberg “How GenY and Boomers Will Reshape Your Agenda” in Harvard Business Review, July/Aug. 2009.

Composition of DIA workforce: from an address by Ms Letitia Long Deputy Director of DIA to the Naval Intelligence Professionals on 23 April 2010.

Strauss and Howe, Generations.  Students who find those “peer personality”-based forecasts of Strauss and Howe prescient are urged to get the entire book and read it, or certainly Chapters 1-5.  Then, if you are interested in American history, read Chapters 6-10.  You will never view American history in the same way again.  Or, if you are interested in generational relationships today, read Chapters 11-13.  You will better understand the trends and tensions in U.S. society today. 

“The Net Generation, Unplugged” from The Economist Technology Review March 6, 2010

Various commentators on CBS 60 Minutes, 11 November 2007.

“Generation Y goes to work” in The Economist of January 3, 2009.

Director of National Intelligence, J. M. McConnell in “Remarks to George Washington University: Columbian College of Arts and Sciences Graduation”, 17 May 2008.

William Nolte, speech to the AFCEA Intelligence Committee printed in the Defense Intelligence Journal Vol. 14/1 2005.

“The Kids are Alright” in The Economist November 15, 2008 reviewing the book Grown Up Digital: How the Net Generation is Changing the World by Don Tapscott.

Jennifer Deal, “Generational Differences” in Leadership Excellence June 2007.

“Generation Y goes to work” in the Economist of January 3, 2009 citing a survey by PricewaterhouseCoopers published in December 2008.

Survey by Harrison Interactive reported in the Randstad 2001 North American Employee Review.

Survey conducted by Robert Starch and Sally Ring Research reported in the Randstad 2001 North American Employee Review.

Professor Peter Cappelli and Bill Novelli  Managing the Older Worker  discussed by “Schumpeter” in The Economist of April 9, 2011.

Understanding Gender Differences

Janet Hyde, cited by Sharon Begley “The Geography of Personality” in “On Science” in Newsweek, September 1, 2008.

Dr. Sam Wang lecture on "Different Sexes, Different Brains? in The Neuroscience of Everyday Life from the Teaching Company at www.Teach12.com

National Academy of Sciences 2001 report quoted by William Booth in an article “ Gender? It’s a Gray Area” in the Washington Post on 24 September 2006.

Schumpter “Womenomics” in The Economist, January 2^nd 2010.

Sharon Begley “Science” in Newsweek April 20, 2009.

Deborah Tannen in Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit and What Work Gets Done.

 John Gray in Mars and Venus at Work.

Studies by Laura Cousino Klein of Pennsylvania State University reported by Karen S. Peterson in “To fight stress, women talk, men walk” in USAToday , August 7, 2000.

Survey by Pew Research Center of 1090 men and 1190 women between 16 June-16 July 2008 published in USAToday February 13, 2009.

Joseph Nye in the Powers to Lead.

Professionals are Different

Martin and Shell, Management of Professionals, “Individuals and Groups: Their Needs and Behavior in Professional Work Organizations” Chapter 6.

"Schumpeter: The Art of Management" in The Economist of February 19, 2011.

Personality Matters

Martin and Shell, Management of Professionals, “Motivating Today’s Professional” Chapter 8.

Motivating the Organization

Marcus Buckingham  “What Great Managers Do” in the Harvard Business Review, March 2005.

Gary Neilsen and Bruce Pasternak in Results as quoted in “ A Survey of the Company”, “The X and Y Factors” in the Economist  of January 21st, 2006. 

Nigel Nicholson, “How to Motivate Your Problem People” in Harvard Business Review, February 2003.

Gallup Executive Briefing of June 22, 2011.

Gallup Poll in reported by The Economist of Sept. 10, 2011.

Office of the Intelligence Community Chief Human Capital Officer (CHCO), Human Capital Surveys, 2006, 2007,  2008.

Wall Street Journal Survey accessed via http:www.online.wsj.com/public/resources/documents/job-happiness-index.html 

Human Capitol Survey.

Motivating the Individual

Marcus Buckingham “What Great Managers Do” in the Harvard Business Review, March 2005.

Daniel H. Pink Drive: The Surprising Truth About What Motivates Us. Pink was Vice President Gore’s speech writer.  Thus, these views may originate from his observations of Gore’s efforts at introducing the management concept of “reinventing government” by the “National Performance Review”.  Rather than offering financial incentives, that effort attempted to make a number of federal agencies more “performance-based” and “results-oriented” by flattening the bureaucracy through buy-outs of managers and offering front-line staff who dealt with the public more flexibility, decisionmaking authority and autonomy in doing their jobs.  According to government statistics, productivity in agencies such as the Social Security Administration, the Internal Revenue Service and the National Park Service where such efforts were tried improved considerably.  Information on the National Partnership for Reinventing Government or the National Performance Review can be found at www.govtinfo.library.unt.edu.

Martin and Shell, “Motivating Today’s Professional, I-Overview and Trends”, Chapter 8.

Czikszentmihalyi  research reported in the The Economist, 23 Dec. 2006.

James M. Kouzes and Barry Z. Posner,  The Leadership Challenge: How to Get Extraordinary Things Done in Organizations.

General Perry Smith Leading….

Tom Peters and Nancy Austin in Leadership Excellence.

Quotes from The Economist, October 31, 2009 discussing Linda Bilmes and Scott Gould The People Factor:Strengthening America by Investing in Public Service.

Based on H. Levinson, The Great Jackass Fallacy Harvard University Press: 1973.

Nigel Nicholson, “How to Motivate….”

Nido Qubein, "Ten Principles of Motivation" in Executive Excellence, October 2003.

Marshall Goldsmith and Mark Reiter What Got You Here Won’t Get You There.

Les Wallace and Jim Trinka “Performance Enhancement” in Leadership Excellence August 2008.  Also see Marcus Buckingham and Curt Coffman  in First Break All the Rules.

Social Skills for Motivation

Ken Blanchard in The One Minute Manager.

Delegating

Lieutenant General Gus Pagonis USA (Ret) in Moving Mountains: Lessons in Leadership and Logistics from the Gulf War and in “Leadership in a Combat Zone” in Harvard Business Review, December 2001.

Martin and Shell in “Motivating Today’s Professional” Chapter 8.

“From He that Hath Not” in The Economist May 24, 2008.  Reporting on the work of Pamela Smith and colleagues at Radboud University Nijmegen in the Netherlands published in Psychological Science.

Praise and Feedback

Tom Rath and Donald D. Clifton in How Full is Your Bucket.

James Kouzes and Barry Posner in Executive Excellence, November 2003.

Ken Blanchard in Gung Ho.

Amy Joyce in the “Business Section”,  Washington Post, 24 March 2002.

Coaching and Counseling

Stephen L. Cohen, “New Leaders: Coach Them for Success” in Leadership Excellence, 10 October 2008.

Communication

Martin and Shell in  “Building Effective Communications,  I- What’s Needed for Professionals” Chapter 7.

Van Wart in “Skills that Contribute to Leader Effectiveness”, Chapter 5.  Van Wart credits the quote as coming from T. L. Cooper and D. N. Wright eds., Exemplary Public Administrators: Character and Leadership in Government.

Terry Pearce in Listening Out Loud.

Martin and Shell in “Communication With a Professional”, Chapter 7.

Marshall Goldsmith, "Leadership Effectiveness: Provide feedback and follow up" in Executive Excellence, September 2003.

Martin and Shell in “Building Effective Communications, IV-Non-Verbal Communication” Chapter 7.

Time Management

Martin and Shell in “Decision Making and Time Management, VI-The Pro-Active Manager and Time Management” Chapter 5.

Peter Drucker.